Last updated on March 10, 2018 at 14.29 (CET)
Last updated on March 10, 2018 at 14.29 (CET)
Protecting your personal data is very important to us. As far as we collect, process or use personal information about you as part of the services provided, we do so in accordance with the relevant Dutch and European data protection laws.
1. What data does nanuk use?
We use the personal information actively provided by you for the implementation and use of our services:
2. When you visit or use our website
When you access our platform, for example, to search for accommodation, post listings, make bookings, accept booking requests, pay for accommodation, post comments or reviews, we may store information such as your IP address, the time and date of your visit, how you are using our platform, your browser type and information about your computer’s operating system as well as the pages you have visited and your original website.
If you are using a mobile device, we also collect device-specific settings and characteristics and device location data. This data will be stored whether or not you are registered with nanuk or have logged into your nanuk user account.
3. After registration
You can create a personal user account on our website. This allows you to save your personal settings, to post a listing or make a booking.
nanuk requires your email address, a freely chosen password, your first name and surname and your payment details to set up an account. The given email address serves as access identification for your user account. You can update your personal data in the settings of your user account at any time
4. How do we collect data?
We use ‘persistent’ cookies. They remain on the user’s computer to simplify personalization and registration services the next time our site is visited. Cookies can, for example, store what the user has selected. The user can manually remove the cookies at any time.
We also use ‘session’ cookies. These do not remain on the user’s computer. Once the user leaves the site, these temporary cookies are deleted. By collecting the information, we can analyze the usage patterns and structures of the site. In this way we can continuously improve our services, for example, the content, personalization and simplicity of the site.
You can visit our website without cookies being stored in your browser. You can restrict or disable the storage of cookies in your browser settings at any time. However, this can lead to restrictions in the functionality and usability of our website.
Web analytics and tracking
By means of so-called ‘tracking tools’ used on the website, data is collected and stored for marketing and optimization purposes. The user can object to future data collection and storage at any time.
A. Google Analytics
Only in exceptional cases is the full IP address sent to and shortened by a Google server in the USA. On behalf of nanuk, Google will use this information to evaluate your use of our website, for compiling reports on website activity and providing other services relating to website activity and internet usage to nanuk. The IP address, transmitted by your browser through Google Analytics, will not be merged with any other data stored by Google.
You can prevent Google’s collection of data generated by cookies relating to your use of the website (including your IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
B. Google Adwords
We also use the online advertising programme Google AdWords and conversion tracking, which is part of Google Adwords. Google Conversion Tracking is an analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). When you click on an advert displayed by Google, a cookie for conversion tracking is stored on your computer. These cookies expire after 30 days, do not contain any personal data and are therefore not used for personal identification.
If you visit certain pages of our website and the cookie has not yet expired, we and Google will be able to see that you clicked on the advert and were brought to this page. Every Google AdWords customer receives a different cookie. This ensures that cookies cannot be tracked on the websites of AdWords customers.
The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. These statistics show the customer the total number of users who have clicked on their advert, and which of those customers have been redirected to a page equipped with a conversion tracking tag. However, they do not contain any information that can be used to personally identify users.
Our website uses so called re-targeting technology. We use this technology to make our internet offers as appealing to you as possible. This technology allows internet users who are already interested in our offers to respond to the advertising on our partner websites.
A. Facebook Custom Audiences
We use the tool Facebook Custom Audiences provided by the company Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304 USA (simplified “Facebook”), which enables Facebook to display advertising banners on our behalf. Thus, we transmit your email address in encrypted form to Facebook. If you are a Facebook member, Facebook recognizes that you are also registered with nanuk.
B. Web beacons / pixels
We may also use pixels. A pixel is a tiny graphic that is only one pixel in size and is sent to your computer either via a web page request or in an HTML email format. These pixels are used either directly or by third parties as a part of online advertising on our website or third-party websites. This enables us to learn whether a customer viewing the advertisement actually makes a booking. In addition, this makes it possible to track conversion through partner websites and to analyze the traffic patterns of users on the website in order to optimize our offers for you.
During every visit to our site, usage data will be transmitted by the respective Internet browser and stored in server log files.
The log file data is analyzed anonymously to further improve our offers, to make the site easier to use, to detect and to fix errors more quickly and to control server capacity.
nanuk uses the email address used to create your user account to send you information about general promotions and offers from nanuk via email, provided that you have agreed to receive the newsletter. nanuk may personalize the newsletter content in a way that it contains information nanuk considers to be of particular interest to you. For such a personalization of information, nanuk considers your booking history, i.e. past bookings and offers previously viewed on the website.
You can also opt-out of receiving the newsletter by contacting us at firstname.lastname@example.org.
5. What do we use your data for?
– nanuk uses your information:
– to enable you to access and use the platform;
– to operate, protect, improve and optimize our platform, such as to analyze, conduct research, personalize or otherwise customize your experience, and for promotional activities;
– to help create and maintain a trusted and more secure environment on our platform and services, particularly fraud detection and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying any identification provided by you, and conducting checks against databases;
– to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
– to administer rewards, referral programs, surveys, sweepstakes, contests or other promotional activities or events sponsored or managed by nanuk or our business partners;
– to comply with our legal obligations, resolve any disputes that we may have with any of our users, and to enforce our agreements with third parties;
– to send you marketing and promotional messages and other information that may be of interest to you, including information about nanuk or general promotions for partner campaigns and services, provided that you agreed to receiving the newsletter. You can opt-out of receiving such communication (see ‘newsletter’ section).
6. Sharing Personal Information with Third Parties
In order to complete your reservation, we pass on your personal information to third parties. To do this, relevant reservation details need to be transferred to the accommodation you have booked. This may include information such as your name, contact details, payment details, any preferences specified when making a booking and the names of guests travelling with you. This information may also be used by nanuk or the accommodation to provide you with personalized information related to a reservation. If you have a query about your reservation, we may contact the host and ask them to handle your request.
We may use service providers, such as data processors, to process your personal data on our behalf. This is done to allow the facilitation of reservation payments, sending of marketing material or for analytical support services. These processors are bound by confidentiality clauses and are forbidden to use your personal data for their own or any other purpose.
We disclose personal data to law enforcement or other governmental authorities insofar as it is required by law or the authorities, or is strictly necessary for the prevention, detection or prosecution of criminal acts.
We work with business partners around the world to distribute or advertise accommodation and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on their website. When you make a reservation on one of our business partners’ websites, certain personal data given will be forwarded to us. Certain business partners may receive your personal data from us if requested. When you make a reservation on a business partner’s website, please read the privacy policies on these business partners’ websites for more information.
Revocation of consents
You may revoke your consent at any time with effect for the future free of charge under email@example.com.
Information and correction
You have the right to free information about your saved personal data.
You may revoke your consent to store, process and use data at any time with effect for the future.