Terms & Conditions

Last updated on March 10, 2018 at 14.29 (CET)

1. Scope, amendment of General Terms and Conditions

    1. The General Terms and Conditions (GTC) below apply to the use of the platform https://nanuk.io (also: “platform”). This is a service of ChiChi Holding B.V., (“nanuk” or “we”).
    2. “Users” within the sense of these General Terms and Conditions are natural and legal persons who have registered and whose registration has been confirmed by nanuk.
    3. nanuk offers the usage of its platform, in particular the use of the database, solely on the basis of these General Terms and Conditions.
    4. By registering for or using our services, users consent to the validity of these General Terms and Conditions.
    5. nanuk reserves the right to amend its General Terms and Conditions effective for the future if an adjustment is necessitated by economic or legal grounds. The amendments will not become part of the agreement until the user consents to such amendments. It is sufficient for this purpose that nanuk sends the new version of the General Terms and Conditions to the e-mail address that the user provided for information purposes. If the user does not contradict the amendments to the General Terms and Conditions within one week, consent will be considered to have been granted.
    6. Conflicting terms and conditions of the user have no effect (point 2.5 notwithstanding), even if nanuk does not contradict them.

2. Performance by nanuk, performance by providers

    1. The platform is an online market place on which users can offer and rent co-living spaces, apartments, houses, rooms or other accommodation (“accommodation”).
    2. nanuk itself does not offer any accommodation; it merely acts as an intermediary for the conclusion of agreements between users.
    3. Leases are concluded exclusively between the user providing the accommodation (“provider”) and the user renting the accommodation (“tenant”). nanuk itself is not a party to the leases concluded between the website’s users. However, nanuk is entitled to act as a representative for the provider with the authority to conclude agreements and to conclude agreements on his/her behalf. However, the provider and the tenants are themselves responsible for satisfying their own contractual obligations. In the event of default, this must be negotiated between the users. nanuk saves and will transmit the contact data of both parties for this purpose.
    4. nanuk does not examine the legality, accuracy or completeness of offers published on the platform or user content, and these do not represent the views of nanuk. nanuk is not responsible for third-party offerings or content.
    5. Providers can apply their own terms and conditions to the accommodation they are renting that do not affect the General Terms and Conditions of nanuk.
    6. Providers and tenants are responsible for their adherence to the provisions governed by public law, including municipal codes regarding property rental.

3. Registration, realization of the user agreement, contractual declarations

    1. User registration is required for the use of nanuk’s offering. Registration is free of charge and requires that users accept nanuk’s General Terms and Conditions. The user agreement between nanuk and the user arises on receipt of the registration confirmation message at the e-mail address provided by the user. There is no claim to the conclusion of such a user agreement.
    2. Registration is available only to natural persons, legal persons and partnerships that are fully legally competent. The registration of a legal person or partnership may be performed only by a natural person with power of representation who must be named. When registering, only individual persons may be given as the owner of the user account (i.e. no married couples or families).
    3. When registering, the user undertakes to provide accurate, up-to-date and complete information as required by the registration form, in particular first and last name, a valid e-mail address and, where appropriate, the name of the company and an authorized representative. The data must be up-to-date and correct at all times. Multiple registrations under different member names are prohibited. When registering, the user chooses a member name and a password. The member name must not violate third-party rights – in particular naming or trademark rights – and must not transgress the bounds of common decency. The user must choose a password. After registration, the user is assigned a name for his user account.
    4. The user can receive contractual declarations at his stated e-mail address.
    5. By approving the general terms and conditions, the user agrees to receive newsletters and similar information via e-mail. The user can revoke their consent at any time without any costs.

4. User obligations, user account, system integrity

    1. The user is solely responsible for all content that he places on the platform. In his relationship to nanuk, he undertakes not to place illegal content on the platform and to refrain from actions that violate laws.
    2. The provider is responsible for ensuring that the accommodation he offers is described correctly and completely. He must provide the information in nanuk’s required fields at a minimum so that the accommodation and the offer are described with sufficient accuracy. In addition, the provider is free to stipulate further conditions such as the amount of any deposit, the cost of final cleaning, cancellation options, etc. The user undertakes to keep the information in his user account up-to-date and accurate at all times, i.e. to correct it immediately in the event of a change.
    3. A user account cannot be transferred.
    4. The user undertakes to use his user account himself only and to keep his password secret.
    5. The user is liable to nanuk for all actions performed using his user account, unless the user is not responsible for the misuse of his user account.
    6. Once the user is aware that third parties have access to his user data or have otherwise gained access to his user account, he must notify nanuk of this immediately. nanuk is entitled to then block the user account until the situation has been clarified.
    7. Each user must independently verify the identity of his respective contract partner. nanuk accepts no liability for the accuracy of the user contact information entered on the platform.
    8. The user undertakes to set up his systems and programs in connection with the use of nanuk offering in a way that ensures that the security, integrity and availability of systems set up by nanuk to provide its services are not affected. Users must not block, rewrite, or modify content generated by nanuk or interfere with the nanuk offering in any other way that contravenes the purpose of the user agreement. nanuk is entitled to set up the required measures in accordance with section 12 as are necessary to ensure the system integrity of nanuk or third-party systems.
    9. Users must not use addresses, contact data, or e-mail addresses that they obtain by using the website for any purpose other than for contractual communication. In particular, these data must not be forwarded to unauthorized persons or used to send advertising, unless the user in question has expressly granted his consent in advance.
    10. The user absolutely must not send mass messages with the same content via the platform. Any spamming or similarly harassing action towards other users or third parties is prohibited.
    11. Each user is himself responsible for archiving any information that can be viewed on the website and saved by nanuk that is required for the purposes of preservation of evidence, accounting, etc. on a storage medium independent of nanuk.
    12. In the event of a violation of these General Terms and Conditions by a user, nanuk is entitled to exercise its virtual householder rights. nanuk can exclude the user in question from using its services, delete the content he uses, or take other measures within the meaning of section 12. nanuk will take legal action to exercise its legitimate rights to forbearance and compensation.

5. Handling of content and rights

    1. Within the framework of the platform’s functionality, providers can present to potential tenants using a variety of media. Certain rules must be complied with to ensure that the various media are utilized legally so that neither the user nor nanuk can be made liable. These rules derive, for example, from laws protecting copyrights and brands in addition to these General Terms and Conditions.
    2. nanuk saves for the user the multimedia content uploaded by him (images, text, etc.) or merely arranges the necessary memory space and access to it. Users themselves are therefore solely responsible for the multimedia content they upload to nanuk and indemnify nanuk against all third-party claims resulting from this. In particular, this indemnification also includes the costs of appropriate prosecution and legal defense.
    3. Users will therefore ensure that the uploaded content does not violate applicable law or legal provisions, common decency, or in particular third-party rights (naming rights, personality rights, copyright, data protection rights, etc.). In particular, users undertake not to upload content that violates the terms of the Wetboek van Strafrecht (Dutch Penal Code). The user also undertakes not to utilize content that is pornographic, glorifies violence, or is race baiting. This also applies to the sending of e-mails and other electronic communication media of the platform.
    4. By uploading multimedia content, users transfer to nanuk a free, revocable, unlimited, non-local right of use that can be sublicensed to the multimedia content uploaded to nanuk  by the user. In particular, the right of use comprises the right to process the multimedia content for the purposes of the platform and to make it available to the public offline, in printed or electronic form, by wired or wireless connection, in such a way that it is accessible to members of the public at places and times of their choosing, including playback on their chosen receiver terminal that allows online access, in particular stationary and portable computer and mobile handheld devices such as smartphones, tablets and similar equipment.
    5. The content offered via nanuk is protected by copyright. The platform is generally accessed and utilized individually by a natural person using a web browser. The use of technologies such as web spiders, crawlers, or similar programs, the purpose of which is not just the indexing of content but also the mass accessing and saving of the platform’s content is prohibited. This also applies in particular to technologies that enable so-called screen scraping and other third-party services.
    6. In the event of a violation of these prohibitions and the guidelines of these General Terms and Conditions, nanuk is entitled to refuse acceptance of content, to delete and block content immediately and to delete the pages and links to them immediately. In such cases the user has no right to the restoration of his multimedia content on the internet platform or the release of his deleted user profile.

6. Availability and amendment of the website

    1. The user has no legal claim to permanent use of the platform. In particular, nanuk is not required to ensure that the platform is available or can be reached at all times. However, nanuk endeavors to maintain operation of the platform with as few disruptions as possible and to continue to develop it in line with user requirements.
    2. nanuk can temporarily restrict use if this is necessary in terms of security, integrity, capacity limits, or the performance of technical measures (maintenance work). In particular, nanuk will take users’ legitimate interests into account by notifying them in advance.

7. Liability for third-party sites

    1. The platform’s pages also include links to websites on the Internet maintained by third parties, the content of which is not known to nanuk. nanuk merely provides access to the websites and accepts no responsibility for the content. The links to third-party Internet sites merely serve to facilitate navigation. nanuk does not espouse the views expressed on the sites to which it links, and rather hereby expressly distances itself from all content on all websites that it links to on its platform.
    2. The owners of the Internet sites to which the platform hyperlinks are solely responsible for both their content and the goods or services offered for sale there.
8. Booking process, payment, invoicing
    1. By listing an accommodation on the nanuk website, the provider is issuing an invitation to submit offers. Another user can submit an offer to conclude a lease for this accommodation. The agreement arises if the provider accepts this offer within 48 hours in a manner intended by nanuk. Otherwise, the other user is no longer bound to his offer.
    2. Cancellations are considered to be withdrawals before the planned check-in. Cancellation policies vary with each provider. Refunds required as a result will be paid by nanuk to the user using the same channel chosen by him within the meaning of section 8.4.3.
    3. The provider must ensure that:
      1. the description of the accommodation and the images used do not violate the law or third-party rights and that they relate only to the accommodation on offer.
      2. successfully booked accommodation is indicated accordingly.
      3. information uploaded does not constitute references to third-party content.
      4. s/he complies with public law regulations, particularly those for payment, factoring and tax law obligations, which may also include any obligations under sales tax law or indirect tax obligations. The provider will be solely responsible of the obligations and duties of the offer content. nanuk is entitled to verify the offer of the users and ask for the corresponding proofs.
    4. The payment process shall take place under the following provisions:
        1. The agreement arises by way of a refundable booking fee shown at the end of the booking. This is a fixed price which varies depending on the number of guests for the respective booking. After a booking has been made, nanuk notifies users of its content and the total price.
        2. nanuk is entitled to change the amount of the refundable booking fee at any time. This does not apply to leases already concluded.
        3. The tenant must pay the total price shown in the booking e-mail and the corresponding invoice by way of the channel chosen in the booking process. nanuk receives the money from the tenant on behalf of the provider and holds it for the provider in a non-interest-bearing trust account. If debt collection is unsuccessful, the tenant must reimburse any additional costs incurred. This does not apply if the tenant is not responsible for the failure of debt collection.
        4. On conclusion of the booking process, the tenant instructs nanuk to transfer the rent to the provider with the next payment done to that particular provider. If use of the accommodation is not transferred to the tenant as per contractual arrangement, the tenant has the right to revoke this instruction to nanuk. Instructions to nanuk must be revoked immediately stating grounds and using the contact form.
        5. The provider shall satisfy his obligation to pay the commission fee to nanuk by way of nanuk transferring this from the trust account to his own, so that the provider does not have to make any further payments.
        6. nanuk must issue the tenant with an invoice for the total price minus the booking fee. This amount must be paid in maximum 3 days (i.e. 72 hours) from the time of the receipt.
        7. On request, nanuk will issue the provider with an invoice for the comission fee, though this will be shown without sales tax or similar indirect taxes in accordance with tax law provisions, unless expressly stated otherwise in these regulations.
        8. Unless nanuk is notified otherwise, it is refutably assumed that the provider operates in a business capacity and is aware of his resulting (sales) tax obligations and satisfies these accordingly. nanuk is entitled to demand corresponding evidence of the provider’s business capacity.
        9. The provider reserves the right to additionally charge other on-site costs based on consumption and use (in particular: electricity, water, heating). The provider must advise the tenant that he has a basic right to charge these costs before concluding the agreement. Such costs are not taken into account in the calculation of the refundable booking fee. This also applies to any security deposit.
        10. Booking vouchers issued by nanuk can be used by tenants to make bookings within set periods. Tenants do not receive any payment.
        11. Users are prohibited from circumventing the above booking and payment processes, in particular the booking fee.

9. Security deposit

    1. The provider is entitled to charge a security deposit in his offer. If a provider demands a security deposit from the tenant on the day of arrival, corresponding information on the amount of the security deposit and the payment method must have already been mentioned in the offer. The amount of the security deposit must be stipulated prior to the booking. It must also be clarified in advance when the amount must be paid (e.g. three months before arrival, in cash on arrival).
    2. If the provider did not mention the security deposit when advertising his accommodation, but demands a security deposit at a later time and the tenant does not agree, this constitutes a refusal to render performance by the provider under the agreed contract. In such cases, nanuk reserves the right to cancel the booking and to keep the booking fee.
    3. nanuk is not responsible for the administration of security deposits or for any claims asserted by the provider.

10. Review system

    1. The website allows users to review the listings. Reviews are intended to provide meaningful information on the respective venue.
    2. Users undertake to make only truthful statements in the reviews they submit and to comply with the corresponding legal provisions. The reviews expressed by users must not violate third-party rights, in particular personality rights. They must be objective and must not contain defamatory criticism.
    3. Any use of the review system contrary to the purpose of the review system is prohibited. In particular, users are prohibited from issuing reviews about themselves or arranging for third parties to let information be known in reviews that is unrelated to the settlement of the underlying agreement, and are prohibited from using reviews for any purpose other than presentation on the website.
    4. nanuk does not intervene in the review system without justifiable grounds. Reviews issued will be neither amended nor removed by nanuk unless nanuk is legally and specifically required to do so. Reviews cannot be altered after they have been posted. They are saved permanently in a user’s reviews profile and can be viewed by all users. nanuk is entitled to add notes to a review if this is useful for clarification and a better understanding of the review in question.
    5. Both parties to the agreement can agree to withdraw a review that has already been issued. The review point will be removed and will no longer be included in the reviews profile.
    6. If reviews are abused by a user, nanuk shall have the right to remove the review as an exception and to take the measures stated in section 12. This applies in particular if:
      1. the review must be removed on account of an enforceable court ruling against those who issued the review;
      2. the comment contains remarks that are vulgar, obscene, racist, not suitable for minors, or criminally offensive;
      3. the review contains another member’s personal information, such as name, address, telephone number or e-mail address;
      4. the review contains unauthorized links or scripts;
      5. if a user has inadvertently posted a negative review for the wrong user, but has already corrected this error and assigned the same review to the correct user;
      6. the review was issued by a person who was not authorized to make the booking;
      7. the review comes from a user whose user account was blocked by nanuk within 90 days of registration. This does not apply to user accounts that are blocked for non-payment of a processing fee or in situations where users are granted the opportunity to solve the problem and the user account is restored.

11. Duration, termination

    1. The user agreement is concluded for an indefinite period.
    2. The user can terminate it at any time without notice. A declaration of termination to nanuk in written form (e.g. letter, fax, e-mail) is sufficient. User’s leases with other users that have already been proven or arranged remain unaffected by the termination of the agreement. This applies accordingly to claims for the payment of service fees already due.
    3. nanuk can terminate the user agreement at any time with two weeks’ notice.
    4. This does not affect the right to block, the right to terminate for just cause or individually agreed rights of termination of the user. In particular, nanuk has just cause if:
      1. The user does not comply with a not merely insignificant payment obligation in full or in part, despite having been sent a reminder with an appropriate deadline;
      2. The user violates his obligations under these General Terms and Conditions and does not take remedial action despite having been sent a reminder with a timely deadline. A reminder is not needed if this is not expected to be successful or if the breach is sufficiently severe that it would be unreasonable for nanuk to maintain the agreement. Furthermore, the severity of the offence can also result from the fact that the user has already been warned several times for similar violations;
      3. Requirements of law, a court, or an official authority mean that the use of the platform can no longer be offered in this form;
      4. nanuk discontinues its platform or business activities;
      5. Insolvency proceedings are initiated for the user’s assets owing to a lack of funds.

12. Measures in the event of illegal conduct and/or conduct in breach of contract by the user

    1. If there are specific indications that a user is culpably violating legal provisions, third party rights, or the General Terms and Conditions or if nanuk otherwise has a legitimate interest, particularly with regard to protecting its users against fraudulent activities, nanuk can take one or more of the following actions subject to termination without notice:
      1. Issue the user with a warning;
      2. Delete the user’s offers or other content;
      3. Restrict the user’s use of the website;
      4. Temporarily or permanently exclude (block) the user from the website;
      5. Contest and cancel existing leases in the name of the provider without taking into account the otherwise applicable cancellation policies, and reject the user’s offers for the conclusion of a lease in the name of the provider.
    2. nanuk also takes the legitimate interests of the user in question into consideration when choosing these measures.
    3. Leases that have already been concluded between the user and other users are not affected by deletion of an offer. This applies accordingly to claims for the payment of processing fees already due. An effective lease does not arise if nanuk deletes an offer before it is accepted by a user.
    4. nanuk reserves the right to block a user in any of the following cases, taking the legitimate interests of the user into account:
      1. the user has repeatedly received negative reviews in the review system as per section 10 and must be blocked to protect the interests of other market participants;
      2. the user has provided incorrect contact information in his user account, in particular an incorrect or invalid email address;
      3. a user account is transferred to another party;
      4. the user significantly harms other users, in particular if their accommodations and/or furnishings are damaged, destroyed, stolen, etc.;
      5. there is just cause due to similar risk and responsibility of the user.
      6. a user shows a capture rate that is significantly lower than the average rate and an improvement cannot be predicted.
    5. After a user has been permanently blocked by nanuk he is not entitled to have the blocked user account or the reviews profile restored. The user will also no longer be permitted to use the website with other user accounts or to re-register.

13. nanuk’s liability

    1. nanuk is fully liable for damages caused with intent or through gross negligence by nanuk, its employees or agents, for fraudulent concealment of defects, if a guarantee was expressly assumed and for damages arising from injury to life, body and health.
    2. nanuk is liable for other damages only if they arise from violation of a duty whose fulfilment makes the proper implementation of the agreement possible and compliance with which is regularly trusted by the parties to the agreement. Its duty to pay compensation is limited to such damages considered typical for the agreement and foreseeable. This does not affect any liability under the Dutch Product Liability Law.
    3. As nanuk does not participate in the contractual relationship between the tenant and the provider, nanuk accepts no liability for contracts for accommodation.

14. Closing provisions

    1. nanuk is authorized to transfer its rights and obligations under this agreement in full or in part to third parties.
    2. This agreement is subject solely to the substantive laws of the Netherlands with the exception of the UN Convention on the International Sale of Goods and Dutch international private law.
    3. If the user is a consumer within the meaning of section 13 of the Dutch Civil Code, this does not affect the mandatory consumer protection regulations in which the consumer is ordinarily resident.
    4. If individual provisions of these General Terms and Conditions are or become wholly or partially invalid, the other General Terms and Conditions are still valid. In the event of such a provision being invalid, it shall be replaced by a legal provision.
    5. All declarations to be sent in connection with the user agreement to be concluded with nanuk must be issued in writing or by email. The email address of a user is that which is stated as the current contact data in the user’s user account.

Privacy Policy

Last updated on March 10, 2018 at 14.29 (CET)

Protecting your personal data is very important to us. As far as we collect, process or use personal information about you as part of the services provided, we do so in accordance with the relevant Dutch and European data protection laws.

1. What data does nanuk use?
We use the personal information actively provided by you for the implementation and use of our services:

2. When you visit or use our website
When you access our platform, for example, to search for accommodation, post listings, make bookings, accept booking requests, pay for accommodation, post comments or reviews, we may store information such as your IP address, the time and date of your visit, how you are using our platform, your browser type and information about your computer’s operating system as well as the pages you have visited and your original website.

If you are using a mobile device, we also collect device-specific settings and characteristics and device location data. This data will be stored whether or not you are registered with nanuk or have logged into your nanuk user account.

3. After registration
You can create a personal user account on our website. This allows you to save your personal settings, to post a listing or make a booking.

nanuk requires your email address, a freely chosen password, your first name and surname and your payment details to set up an account. The given email address serves as access identification for your user account. You can update your personal data in the settings of your user account at any time

4. How do we collect data?

nanuk uses cookies. Cookies are small text files that are stored in the cache of your browser to enable later recognition.

We use ‘persistent’ cookies. They remain on the user’s computer to simplify personalization and registration services the next time our site is visited. Cookies can, for example, store what the user has selected. The user can manually remove the cookies at any time.

We also use ‘session’ cookies. These do not remain on the user’s computer. Once the user leaves the site, these temporary cookies are deleted. By collecting the information, we can analyze the usage patterns and structures of the site. In this way we can continuously improve our services, for example, the content, personalization and simplicity of the site.

You can visit our website without cookies being stored in your browser. You can restrict or disable the storage of cookies in your browser settings at any time. However, this can lead to restrictions in the functionality and usability of our website.

Web analytics and tracking
By means of so-called ‘tracking tools’ used on the website, data is collected and stored for marketing and optimization purposes. The user can object to future data collection and storage at any time.

A. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies. The information generated by the cookie concerning your use of the website is usually transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization on this website, Google will truncate your IP address for member states of the European Union as well as for other parties of the Agreement on the European Economic Area.

Only in exceptional cases is the full IP address sent to and shortened by a Google server in the USA. On behalf of nanuk, Google will use this information to evaluate your use of our website, for compiling reports on website activity and providing other services relating to website activity and internet usage to nanuk. The IP address, transmitted by your browser through Google Analytics, will not be merged with any other data stored by Google.

You can prevent Google’s collection of data generated by cookies relating to your use of the website (including your IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

B. Google Adwords

We also use the online advertising programme Google AdWords and conversion tracking, which is part of Google Adwords. Google Conversion Tracking is an analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). When you click on an advert displayed by Google, a cookie for conversion tracking is stored on your computer. These cookies expire after 30 days, do not contain any personal data and are therefore not used for personal identification.

If you visit certain pages of our website and the cookie has not yet expired, we and Google will be able to see that you clicked on the advert and were brought to this page. Every Google AdWords customer receives a different cookie. This ensures that cookies cannot be tracked on the websites of AdWords customers.

The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. These statistics show the customer the total number of users who have clicked on their advert, and which of those customers have been redirected to a page equipped with a conversion tracking tag. However, they do not contain any information that can be used to personally identify users.

If you do not want to participate in tracking, you can object to this usage by preventing the installation of cookies by selecting the appropriate setting in your browser software (deactivation option). By doing so, you will not be included in the conversion tracking statistics. For additional information and Google’s privacy policy, please visit http://www.google.com/policies/technologies/ads/, http://www.google.com/policies/privacy/.

Our website uses so called re-targeting technology. We use this technology to make our internet offers as appealing to you as possible. This technology allows internet users who are already interested in our offers to respond to the advertising on our partner websites.

A. Facebook Custom Audiences

We use the tool Facebook Custom Audiences provided by the company Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304 USA (simplified “Facebook”), which enables Facebook to display advertising banners on our behalf. Thus, we transmit your email address in encrypted form to Facebook. If you are a Facebook member, Facebook recognizes that you are also registered with nanuk.

For more information about data processing by Facebook, please refer to the terms of use for Custom Audiences https://www.facebook.com/ads/manage/customaudiences/tos.php.

B. Web beacons / pixels

We may also use pixels. A pixel is a tiny graphic that is only one pixel in size and is sent to your computer either via a web page request or in an HTML email format. These pixels are used either directly or by third parties as a part of online advertising on our website or third-party websites. This enables us to learn whether a customer viewing the advertisement actually makes a booking. In addition, this makes it possible to track conversion through partner websites and to analyze the traffic patterns of users on the website in order to optimize our offers for you.

Log files
During every visit to our site, usage data will be transmitted by the respective Internet browser and stored in server log files.

The log file data is analyzed anonymously to further improve our offers, to make the site easier to use, to detect and to fix errors more quickly and to control server capacity.

nanuk uses the email address used to create your user account to send you information about general promotions and offers from nanuk via email, provided that you have agreed to receive the newsletter. nanuk may personalize the newsletter content in a way that it contains information nanuk considers to be of particular interest to you. For such a personalization of information, nanuk considers your booking history, i.e. past bookings and offers previously viewed on the website.

You can also opt-out of receiving the newsletter by contacting us at ana@nanuk.io.

5. What do we use your data for?

– nanuk uses your information:
– to enable you to access and use the platform;
– to operate, protect, improve and optimize our platform, such as to analyze, conduct research, personalize or otherwise customize your experience, and for promotional activities;
– to help create and maintain a trusted and more secure environment on our platform and services, particularly fraud detection and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying any identification provided by you, and conducting checks against databases;
– to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
– to administer rewards, referral programs, surveys, sweepstakes, contests or other promotional activities or events sponsored or managed by nanuk or our business partners;
– to comply with our legal obligations, resolve any disputes that we may have with any of our users, and to enforce our agreements with third parties;
– to send you marketing and promotional messages and other information that may be of interest to you, including information about nanuk or general promotions for partner campaigns and services, provided that you agreed to receiving the newsletter. You can opt-out of receiving such communication (see ‘newsletter’ section).

6. Sharing Personal Information with Third Parties

In order to complete your reservation, we pass on your personal information to third parties. To do this, relevant reservation details need to be transferred to the accommodation you have booked. This may include information such as your name, contact details, payment details, any preferences specified when making a booking and the names of guests travelling with you. This information may also be used by nanuk or the accommodation to provide you with personalized information related to a reservation. If you have a query about your reservation, we may contact the host and ask them to handle your request.

We may use service providers, such as data processors, to process your personal data on our behalf. This is done to allow the facilitation of reservation payments, sending of marketing material or for analytical support services. These processors are bound by confidentiality clauses and are forbidden to use your personal data for their own or any other purpose.

We disclose personal data to law enforcement or other governmental authorities insofar as it is required by law or the authorities, or is strictly necessary for the prevention, detection or prosecution of criminal acts.

We work with business partners around the world to distribute or advertise accommodation and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on their website. When you make a reservation on one of our business partners’ websites, certain personal data given will be forwarded to us. Certain business partners may receive your personal data from us if requested. When you make a reservation on a business partner’s website, please read the privacy policies on these business partners’ websites for more information.

Revocation of consents

You may revoke your consent at any time with effect for the future free of charge under ana@nanuk.com.

Information and correction

You have the right to free information about your saved personal data.

You may revoke your consent to store, process and use data at any time with effect for the future.

For further questions on our privacy policy and the processing of personal data, please contact us under ana@nanuk.com.